Privacy Policy

Privacy Policy

Practivo AI

Effective Date: May 15, 2026
Last Updated: May 15, 2026

1. Introduction

Practivo AI (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit practivo.ai, submit a form, book a discovery call, communicate with us, or engage with our services.

This Privacy Policy applies to information collected through our website, marketing channels, inquiry forms, discovery call booking process, and general business communications.

If you do not agree with this Privacy Policy, please discontinue use of our website.

2. Information We Collect

Information You Provide Directly

We may collect information you voluntarily provide when you:

Fill out a contact or inquiry form

Book a discovery call

Submit a waitlist, early access, or service interest form

Communicate with us by email, phone, text message, or other channels

Request information about our services

This information may include:

First and last name

Business name

Business type or industry

Website URL

Email address

Phone number

Job title or role

Practice, firm, or company size

Software, CRM, EHR, PMS, intake, or communication tools currently in use

General operational challenges, needs, or service interests

Scheduling preferences and discovery call details

Sensitive Information Notice

Please do not submit Protected Health Information, patient information, confidential legal case information, claim details, medical details, treatment details, client names, patient names, or other sensitive information through our website forms unless we have entered into a written agreement with you that specifically governs that information.

Our website forms are intended for general business inquiries, not for submitting patient, client, case, medical, or legal records.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, such as:

IP address

Browser type and version

Device type

Operating system

Pages visited

Time spent on pages

Referring URL

Date and time of visit

General location information derived from your IP address

This information may be collected through cookies, pixels, analytics tools, and similar technologies. See Section 8 for more information.

3. How We Use Your Information

We may use the information we collect to:

Respond to your inquiries

Schedule and manage discovery calls

Provide information about our services

Deliver, operate, and improve our services

Send follow-up communications related to your inquiry

Send email or SMS communications you have opted into

Notify you about requested service updates, launch updates, or early access opportunities

Analyze website usage and improve user experience

Maintain security and prevent fraud, abuse, or unauthorized activity

Comply with applicable legal obligations

Enforce our agreements, policies, and rights

We do not use information submitted through our website to make clinical, legal, or professional judgments.

4. Text Message Communications

If you choose to opt in to SMS communications from Practivo AI, we may send text messages related to the specific purpose disclosed at the point of opt-in.

These messages may include:

Discovery call confirmations

Appointment or meeting reminders

Follow-up messages related to your inquiry

Requested service updates

Program, waitlist, or launch updates you expressly agreed to receive

Message frequency varies. Message and data rates may apply. Reply HELP for assistance. Reply STOP at any time to opt out.

Consent to receive SMS messages is not a condition of purchasing any service from Practivo AI.

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent records with third parties or affiliates for marketing or promotional purposes.

5. Email Communications

If you provide your email address, we may send you emails related to your inquiry, scheduled calls, requested resources, service updates, or other business communications.

You may opt out of promotional emails at any time by clicking the unsubscribe link in the email or contacting us directly. Even if you opt out of promotional emails, we may still send you non-promotional communications related to active services, transactions, scheduling, legal notices, or security matters.

6. How We Share Information

We will NEVER, EVER sell, trade, or rent your personal information to third parties.

We may share information in the following limited circumstances:

Service Providers

We may share information with trusted service providers who help us operate our website, manage communications, schedule calls, provide CRM functionality, analyze website activity, or deliver services.

These may include tools such as CRM platforms, website hosting providers, email providers, calendar tools, analytics providers, communication platforms, and other operational systems.

Service providers are only permitted to use information as needed to perform services for us and are expected to protect information appropriately.

Legal Requirements

We may disclose information if required to do so by law, court order, subpoena, governmental request, or other legal process.

We may also disclose information if we believe it is necessary to protect our rights, your safety, the safety of others, or the security of our business.

Business Transfers

If Practivo AI is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar transaction, information may be transferred as part of that transaction.

SMS Data

No mobile information, SMS opt-in data, or SMS consent will be shared with third parties or affiliates for marketing or promotional purposes.

7. HIPAA and Protected Health Information

Practivo AI provides automation, operational support, and AI-assisted workflow services to healthcare practices and other businesses.

Practivo AI may act as a Business Associate under the Health Insurance Portability and Accountability Act (“HIPAA”) when we create, receive, maintain, or transmit Protected Health Information (“PHI”) on behalf of a covered healthcare client or another business associate.

When Practivo AI handles PHI on behalf of a healthcare client, that information is governed by the applicable Business Associate Agreement, client agreement, and our HIPAA-related policies and procedures. That PHI is not governed by this website Privacy Policy.

This Privacy Policy applies to information collected through our website, marketing channels, inquiry forms, booking pages, and general business communications.

If you are a patient of one of our healthcare clients and have questions about your health information, please contact that healthcare provider directly.

Please do not submit PHI through our website forms unless we have entered into a written agreement with you that specifically governs that information.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand how visitors interact with our content, improve user experience, and measure the effectiveness of our marketing.

Types of technologies we may use include:

Essential cookies: Required for the website to function properly

Analytics cookies: Help us understand website traffic and visitor behavior

Preference cookies: Remember settings or choices

Marketing or measurement technologies: Help us understand the performance of our marketing or advertising, if used

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

We do not knowingly use website tracking technologies to collect Protected Health Information, patient information, confidential legal case information, or sensitive client details.

If you submit information through a form, please limit your submission to general business information unless we have entered into a written agreement with you that specifically governs sensitive information.

9. AI and Automation Tools

Practivo AI may use software, automation platforms, and AI-assisted tools to support business operations, respond to inquiries, organize information, improve workflows, or deliver services.

We do not knowingly submit Protected Health Information, patient information, confidential legal case information, or sensitive client details from website forms into AI tools unless appropriate agreements, safeguards, and client approvals are in place.

If we use AI or automation tools in connection with services for a healthcare, legal, or other regulated client, those uses are governed by the applicable client agreement, Business Associate Agreement where required, vendor terms, and internal compliance procedures.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer needed, we will delete, anonymize, or securely dispose of it in accordance with our business and legal obligations.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

12. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

Request access to personal information we hold about you

Request correction of inaccurate information

Request deletion of personal information, subject to legal exceptions

Opt out of certain communications

Withdraw SMS consent by replying STOP

Unsubscribe from promotional emails by using the unsubscribe link in the email

To exercise your rights, contact us using the information in Section 16.

We may need to verify your identity before fulfilling certain requests.

13. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe we have collected information from a child, please contact us and we will take appropriate steps to delete it.

14. Third-Party Links

Our website may contain links to third-party websites, tools, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update the policy, we will revise the “Last Updated” date at the top of this page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Practivo AI
Email: [email protected]
Phone: 470-672-4612
Website: practivo.ai
Mailing Address: 3945 Agard St. Cumming, GA 30040